The wise man therefore always holds in these matters.
FAQ
Shipping info
Privacy policy
What are your shipping options and delivery times?
All our international orders cost depends on the weight, value, and destination of your order, and will be displayed at checkout. We send all of our orders in 1-4 working days. Orders above a certain value will qualify for free shipping.
How do I track my order?
All our international orders cost depends on the weight, value, and destination of your order, and will be displayed at checkout. We send all of our orders in 1-4 working days. Orders above a certain value will qualify for free shipping.
How much time do returns take to be processed?
All our international orders cost depends on the weight, value, and destination of your order, and will be displayed at checkout. We send all of our orders in 1-4 working days. Orders above a certain value will qualify for free shipping.
How do I place a pickup in store order?
All our international orders cost depends on the weight, value, and destination of your order, and will be displayed at checkout. We send all of our orders in 1-4 working days. Orders above a certain value will qualify for free shipping.
How will my order be delivered?
All our international orders cost depends on the weight, value, and destination of your order, and will be displayed at checkout. We send all of our orders in 1-4 working days. Orders above a certain value will qualify for free shipping.
What are your shipping options and delivery times?
All our international orders cost depends on the weight, value, and destination of your order, and will be displayed at checkout. We send all of our orders in 1-4 working days. Orders above a certain value will qualify for free shipping.
What does in-stock, backordered and made-to-order mean?
All our international orders cost depends on the weight, value, and destination of your order, and will be displayed at checkout. We send all of our orders in 1-4 working days. Orders above a certain value will qualify for free shipping.
How do I find my order number?
All our international orders cost depends on the weight, value, and destination of your order, and will be displayed at checkout. We send all of our orders in 1-4 working days. Orders above a certain value will qualify for free shipping.
Shipping information
We use a large network of couriers to make sure our customers are receiving their orders when they expect them. In the unlikely event that you do not receive your order after the stated delivery timeframe, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.
Due to the increased impact of COVID-19, we are experiencing delays in delivery times. Our team is working hard to ensure you receive your items as quickly as possible.
Free shipping
Free Standard Ground Shipping is available within the contiguous United States on orders over $50 (excluding discounts/promotions and tax).
Scent Club members receive free shipping on their monthly boxes within the contiguous United States. Learn more about becoming a Scent Club member here.
Free shipping is automatically applied to qualifying orders upon check out.
Shipping fees and methods (US)
On the other hand, we denounce with righteous indignation and dislike men who are so beguiled and demoralized by the charms of pleasure of the moment.
Shipping Method
Estimated Transit Time
Shipping Charges
Standard
3-10 business days
$6.99 + tax
UPS 2 Day
2 business days
$15 + tax
UPS Overnight
1 business day
$25 + tax
But in certain circumstances and owing to the claims of duty or the obligations.
Business it will frequently occur that pleasures have to be repudiated and annoyances accepted. The wise man therefore always holds in these matters.
Privacy policy
Cosmetro and its related entities maintain a policy of strict confidence concerning your personal information. This Privacy Policy applies to the collection, storage, use, and disclosure by us of your personal information. By accessing this site you accept the terms of this Privacy Policy.
This Privacy Policy applies to the information provided to us whether via this Site or any other means.
Persons under the age of 18 years must obtain the consent of a parent or guardian prior to using the Site.
Collection of information
We also collect information about visitors to this Site using cookies and other identification technologies (e.g. through code embedded in this Site, or through code embedded in your browser’s local storage – see section on “cookies and other identification technologies” below).
When we conduct market research and profiling, we may also ask you for your opinions about your shopping preferences, websites and customer service.
We may collect the following information from you:
your name and contact details, such as address and phone number;
some personal details such as date of birth and gender;
the name of the domain from which you access the internet;
the date and time you access our site;
the internet address of the website from which you linked directly to our Site; and
other information that you may supply to us.
Use of information
We may use personal information about you for providing you with our goods and services, and for other purposes that you would reasonably expect us to use that information such as marketing communications.
We value our customers and will not share your information with any other organizations other than related companies and those third-party service providers directly related to the delivery of the products you have purchased from this Site. Where applicable information is shared they are obliged to observe the confidential nature of such information.
These providers may include:
Couriers (who delivered goods to you on our behalf);
Payment or banking organizations who carry out credit, fraud and other security checks; and
Outsourced service providers (e.g. market research agencies)
Security & data access
We will use all reasonable endeavors to keep your personal information in a secure environment, however, this security cannot be guaranteed. We have put in place various methods including firewalls, pass worded access and encryption software to ensure your personal information is not subject to misuse, loss, unauthorized access, modification, or disclosure.
Complaints & contact information
If in exceptional cases, an item does not meet our high-quality standards, you can of course submit a complaint within the statutory warranty period (24 months and 36 months for Swedish customers) – this also applies to reduced merchandise. You will not incur any costs.
Please contact our customer service team. They will send you the necessary returns documentation. We would like to take this opportunity to apologise for any inconvenience this may cause.